Support Specialist


Hello,


Thanks for taking the time to have a look at our careers page. Here is a brief insight into our company, who we are hoping to find and what we can do for you.


Founded in 2009, Aladdin is the #1 supplier of school Management Information Systems (MIS) in Ireland and supports over 400,000 primary school children’s learning every day.


At the heart of Aladdin is our vision for every child to realize their full potential. We love that our software supports school staff in this endeavour, which is why we are also known as “The software behind great schools”.


Why join us?

At Aladdin we value the importance of a healthy work-life balance. Your hours of work will be Monday-Friday 9am - 4pm, but we understand that last minute things can pop up so we’re happy to facilitate you where possible.


Our offices are ideally located in the Deansgrange Business Park with reliable and efficient public transport links, a park and a vibrant village centre nearby.


We are a fun-loving and friendly bunch of people who thrive in an open forum style environment where everybody has an equal voice. We welcome suggestions on how we can improve process, further innovate our product and provide an excellent experience for all our customers.


We also recently launched a Wellness Programme, and have a number of exciting health and wellness programmes planned for the new school year. We also get regular treats with ice-creams on sunny days, lunch briefings with sushi, pizza on milestone celebrations and other snacks.


We pride ourselves on our extremely high standards in product quality and customer service therefore we know the importance of providing you with excellent training and ongoing opportunities for professional development to further enhance our customer experience.


Based on your level of experience we will happily offer you a competitive salary, excellent holiday leave, paid sick days and a generous pension scheme.


What qualities should you have?

The growth, innovation and spirit of Aladdin is driven by our incredible employees who thrive on working at the cutting edge of cloud computing and on making a difference in children’s education.


We are looking for a friendly, autonomous, honest, strong communicator, who is an excellent team player.
An interest or experience in primary school education and specifically Edtech is highly desirable.


We are continually working on expansion plans so we want to find someone who is loyal and wants to grow with us as a company.
We also require that you a have Third Level Degree and at least 1 years experience in a similar role.


What will you be doing?

As a Support Specialist you will be providing efficient, friendly support to Irish primary school secretaries and principals by answering phone calls and emails, resolving any issues and ensuring they are getting the full benefit from their Aladdin system.


You will enter all support calls and customer interactions in our CRM system and escalate customer issues when required.


Your main objectives will be to continually seek to improve upon the Aladdin service by passing on customer feedback, building collaborative customer relationships and communicating information clearly and concisely, sharing an appropriate level of detail and using the appropriate communication methods.


If you would like to discuss the role further please forward your CV and a cover letter by email to me on aoife@aladdin.ie
The closing date for applications is Friday 29th June 2018. Phone Interviews will take place during the first week of July. 2nd round interviews will take place during first week of August and the successful applicant will start at the end of August 2018.


I look forward to hearing from you.


Best wishes,


Aoife