Temporary Helpdesk Technician

Hello,

Thanks for taking the time to have a look at opportunities to join our team at Aladdin. Here is a brief insight into our company, who we are hoping to find and what we can do for you.

Founded in 2009, Aladdin is the #1 supplier of school Management Information Systems (MIS) in Ireland and supports over 450,000 primary school children’s learning every day.

At the heart of Aladdin is our vision for every child to realize their full potential. Our software supports school staff in this endeavour, which is how Aladdin has earned its reputation as “The software behind great schools”.

Temporary Helpdesk Technician

This is a temporary position to provide extra support cover during our busy period to maintain our quality customer service. Work is available from mid May to early July and from mid August to early October. Candidates must be available for approx 4 - 6 weeks in both of these slots.

Hours are Monday to Friday, 9am to 4pm at our office in Deansgrange.
Pay is from 12 euros per hour.

Why join us?

Our offices are ideally located in the Deansgrange Business Park with reliable public transport links, a park and a vibrant village centre nearby.

We are a fun-loving and friendly bunch of people who thrive in an open forum style environment where everybody has an equal voice. We welcome suggestions on how we can improve process, further innovate our product and provide an excellent experience for all our customers.

We pride ourselves on our extremely high standards in product quality and customer service therefore we know the importance of providing you with excellent training and ongoing opportunities for professional development to further enhance our customer experience.

What qualities should you have?

The growth, innovation and spirit of Aladdin is driven by our incredible employees who thrive on working at the cutting edge of cloud computing and on making a difference in children’s education.

We are looking for a friendly, autonomous, honest, strong communicator, who is an excellent team player.

An interest or experience in primary school education and specifically Edtech is highly desirable.

What will you be doing?

As a Temporary Helpdesk Technician you will be first line support for our customers, taking their phone calls and ensuring they get the best answers to their questions so they get the most out of their Aladdin software.
You will receive full training in both the Aladdin product and our internal CRM and phone systems and processes.

If you would like to apply for this role please forward your CV and a cover letter by email to us on careers@aladdin.ie The closing date for applications is Friday 13th March 2020 . We will be holding telephone interviews at the end of March and will have candidates finalised by early April.

We look forward to hearing from you.

Best wishes,

The Aladdin Team